Today I will share with you the knowledge of Didi taxi canceling a fast order. The cancellation of Didi orders will be explained. If it happens to solve the problem you are facing, don't forget to follow this site. Let's start now!

Didi cancels the order and deducts points: 1. If the order is cancelled within five minutes after it is placed, there is no need to deduct points. If it exceeds five minutes, five yuan will be deducted; 2. If the cancellation is due to the driver's reasons that he/she has not picked up the passenger or due to traffic conditions that he/she has not picked up the passenger for a long time, the passenger can negotiate with the driver to cancel the order and then report the situation to the Didi customer service to get the deducted money back; 3. 'Didi Express' officially launched on May 7, 2015, belongs to a for-profit ride-sharing service, and the software platform for passengers to pay, collecting about 25% of the fee.

Million yuan car subsidy

Does Didi deduct service points when the driver cancels the order after grabbing it?

Didi driver's cancellation after grabbing the order will lower the service points.

Passenger complaints, if passengers are dissatisfied with the service, they will complain to the car owner, and if the complaint is substantiated, it will affect the service points.

There are many situations in which orders cannot be completed during the process of accepting orders, such as passenger cancellations, passenger delays, inability to find passengers, driver cancellations by customer service, etc. There are various reasons for drivers not to pick up passengers and cancel directly, and inducing passengers to cancel during the conversation between the car owner and the passenger, all of which will be deemed as cancellations with responsibilities and points deducted.

Some passengers will call Didi car near the train station, places like this, Didi car owners will definitely not go, there are already many taxis near the train station, if Didi car owners go there, it is robbing business, Didi drivers will not go there, and would rather choose to cancel the order than go to these places to pick up passengers.

Expanded information:

Service points are calculated based on the recent 300 orders' high evaluation rate, completion rate, and complaint rate, which is a comprehensive evaluation of the service quality provided by the car owner in the operation process. The role of service points: Priority dispatch, increase income.

The initial score for newbies is 80, and the first 40 orders are a trial period. The platform will prioritize dispatch and take care of newcomers. However, these 40 orders should provide services according to the 7 standards of Express, and within three days, the score should reach 98 points or even 100 points.

Car owners should pay attention to the service quality in operation, provide quality services for each order, truly let passengers experience the car owner's service, and try to let passengers give 5-star ratings.

Can Didi Express cancel the order after accepting it and deduct money?

Hello, canceling orders depends on the situation.

If the driver accepts the order, the passenger can cancel it free of charge within 2 minutes; if canceled after 2 minutes, the passenger will need to pay the driver a cancellation fee of 5 yuan; if the driver is late, the passenger can cancel it for free.

If the passenger is late, the driver can cancel it for free or start the late fee. After completing the order, the late fee will be included in the total fare.

Expanded information:

In general, when the departure time for Express is approaching and there are only a few minutes left before the scheduled departure time, if either the passenger or driver cancels the order, they will be responsible.

After canceling the order by either the passenger or the driver, the system will prompt the party without responsibility to claim a cancellation fee of 3 yuan to compensate for the waiting time and empty driving losses.

The party that has not canceled the order can choose whether to claim the cancellation fee or not, because accidents are inevitable when traveling on the same route, and everyone should have understanding.

As for the cancellation fee, if you want to claim it, you should request it within 2 hours after canceling the order. Otherwise, it will be deemed that the cancellation fee will not be charged.

Reference: Didi Chuxing Order Cancellation Rules